How Your On-Premise PBX Phone System Could Lead to Downtime and Loss of Productivity

As many companies are scrambling to set up their employee's remote work environment, they're encountering countless problems that have lead to downtime and loss of productivity.

We are currently helping a client who has experienced this issue. They had several divisions across that country that each had a separate PBX phone system set up. Each division had a limited number of phone lines, as is normally the case since the company's pay per phone line. Some divisions had as many as 8 phone lines some as few as 3.

They wanted to route calls coming into their PBX phone system out to their employee's Android and iPhones now that they're working remotely. This can cause issues because routing calls in this manner take up two lines at a time. As you can imagine, this can quickly lead to reduced call capacity and the inability to communicate with your customers!

The solution? Move to a cloud-based PBX system. This way you always have a phone line available for customers so long as you have the internet. You can even keep your old phone number when switching to a cloud-based PBX system by simply porting it.